Plaza Village Senior Living

National City, CA — 85-bed RCFE

Plaza Village was a deeply distressed asset with a history of failed management attempts, ongoing financial losses, and significant structural limitations. The property had been in HUD default for years and was not generating sustainable revenue under previous operators.

12

New Beds added in Phase 1, increasing revenue potential

35%→70%

Billable Space increase through two-phase renovation

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Streamlined Staffing reduced labor costs and improved efficiency

  • Challenge

    The community was in the longest HUD default in history, with only 35% of its space generating income due to its original condo conversion layout. Assisted living meals were served on the fourth floor despite the kitchen being on the first, and excessive staffing further impacted profitability.

  • Strategy

    Mallard led a two-phase construction initiative to increase billable space to 70%. In Phase One (completed in 2020), seven rooms and 12 beds were added. Dining was relocated to the first floor by reconfiguring egress access, resulting in a more intimate and efficient experience. Staffing was recalibrated to match the new workflows, reducing waste and improving service delivery.

  • Result

    The physical reconfiguration and operational realignment transformed the financial outlook of the property. NOI improved through increased capacity, staffing costs were reduced, and resident satisfaction improved due to more personalized service.