Lantern Crest Senior Living
Santee, CA — 114 IL Units, 42 AL Units, 38 MC Units
Despite strong market potential, Lantern Crest was hindered by scattered service lines, short lengths of stay, and lackluster sales results.
240%
NOI Increase over two years
90%+
Satisfaction Scores among staff and residents
22%
Employee Turnover Dropped to 22% from 78%
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Challenge
Assisted living units were split between buildings, creating staffing inefficiencies. Sales were underperforming, and residents had short lengths of stay, limiting long-term revenue.
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Strategy
We consolidated Independent Living into one building and reorganized Assisted Living and Memory Care into the other, with expansion plans to scale AL. We introduced our signature Acceptance and Retention Guidelines and launched an aggressive sales commission plan to boost team performance.
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Result
NOI increased by 240%, resident and staff satisfaction exceeded 90%, and employee turnover dropped from 78% to just 22%.
